INTRODUCTION

If you are travelling on WBD business to another country, there are several services and plans in place to support you and ensure your safety and wellbeing during your trip.

Support whilst you’re travelling through Crisis24 Horizon app. This is your go-to resource whilst you are travelling. The app provides the following 24/7:
- Security Alerts - for your location
- Medical Assistance – contact information for International SOS
- Security Assistance – send security notifications and chat
- Security Check In - let WBD Security know where you are
Helping you prepare for your trip with International SOS. They provide travel and planning assistance services for both medical and security, including information on visas, vaccination requirements and security tips. They also help organise medical assistance and treatment whilst you are travelling (accessible via the Crisis24 Horizon app).
Business Travel Accident and Medical insurance through Chubb. This insurance is for emergent, non-routine issues whilst travelling for business. It is therefore important to take care of any routine doctor visits before leaving for your trip as this insurance will not cover them.

ELIGIBILITY

The following are eligible for Business Travel Insurance when travelling outside your home country on WBD business. There are differences in insurance cover options depending on which country you are based in (see ‘What’s covered’ section for more details).

The following ARE eligible:
•   All WBD employees (including interns).
•   Contractors and consultants (including performers, artists, and writers).
•   Guests accompanying WBD traveller on business trip (such as your children).
•   Non-employee Board of Directors of WBD.

The following ARE NOT eligible:
• Joint Ventures

Travelling to a sanctioned country
If you are travelling to a sanctioned country, this must be declared to the insurer in advance of travel to check you will be covered. Please contact the Employee Connection Team if you are unsure if the country you are travelling to is sanctioned.

BEFORE YOU TRAVEL

This section covers the key steps to ensure you have easy access to support during your business trip. You will receive a pre-travel notification email which will outline any additional specific requirements for your trip.

ESSENTIAL ACTIONS TO TAKE:

Complete these steps before you travel.

Download the Crisis24 Horizon app for iPhone & Android. Log in with your WBD username and password. Here you can access insurer details, receive security alerts, and find local emergency contacts – this is your travel support hub.
Save key contacts. Save these telephone numbers in case you are unable to access the Crisis24 Horizon app. (International SOS: +1-215-942-8226 and Crisis24 Horizon: +1-443-214-7044).
Prepare travel documents. Download your Travel Insurance Certificate and check if a medical declaration is needed for your visa.

US-based employees: please click here for your travel certificate.

India-based employees: To obtain an insurance certificate for a visa application or for any other reason, please send an email request to gayatri.sasane@icicilombard.com and copy ramesh.mudaliar@icilombard.com.
Pack your medications. Business travel medical insurance covers unexpected illness or injury only, ongoing treatment needs should be planned for before you travel.
Review company policies. Familiarize yourself with the company Travel & Expense policy which covers security measures, vaccinations, and visa requirements.
Review country specific requirements: If you are travelling from Poland or France, there are additional business travel insurances available to align with local legislation.

ADVISED ACTIONS TO TAKE

The following are advised to help ensure a smooth trip.

Check the Travel Safety Tips from the Global Security Team.
Review the business travel insurance policy so you are clear on what is covered.
Read through how to claim if you need assistance whilst travelling.
Download the International SOS (ISOS) app and complete the Digital Learning prior to departure if you are travelling to a country for the first time.

HOW TO CLAIM

If medical assistance is needed, contact International SOS (via Crisis24 Horizon app) as soon as possible for assistance in getting appropriate medical services. Please note, if you are experiencing a medical emergency, please seek immediate medical assistance and contact International SOS (via Crisis24 Horizon app) after you are stable.

For medical claims

Steps to take before medical treatment. Act immediately to see if a guarantee of payment can be arranged. This avoids you paying for treatment yourself and having to put a reimbursement claim in later. If you require urgent medical care, seek an ambulance and hospital treatment first and then follow these steps.

Open Crisis24 Horizon App: Tap "Call Medical Assistance".
Get referred for treatment: You’ll be directed to International SOS who will organize this for you.
Receive confirmation of funding: For non-emergencies, contact International SOS to see if a guarantee of payment can be arranged. This avoids you paying for treatment yourself and having to put a reimbursement claim in later there may be occasions where you need to pay and claim reimbursement later (see below).

How to submit a reimbursement claim

If you did not call International SOS prior to treatment, or paid the bill directly, you will need to claim reimbursement directly with the insurer, Chubb. This is also the process for non-medical claims (subject to eligibility).

1. Visit the Chubb claims website

2. Select your home country (always select ‘United Kingdom’ unless you are travelling from the following countries: Brazil, Canada, China, India, Mexico, Poland, Switzerland, United States).

3. Enter claim details. You will need the following information:

Policy number as listed below:

All Countries (unless listed below)	UKBBBC48874
Brazil	10.69.1159176.12
China	0625CB420725000084
India	4168/CO
Mexico	94734
United States	ADD N10892624R

Proof of costs incurred and police reports (where applicable).
Employers name and address.
Employer email (P&C Partner’s email).

4. Receive confirmation. Chubb will assess your claim and notify you of the outcome and whether your claim is eligible. There is no guarantee that a claim will be paid, it must first be assessed by the Claims Team at Chubb.

WHAT'S COVERED

The Business Travel Insurance can cover both medical and security claims, covering areas such as:
•   Medical treatment including referrals to a hospital or doctor
•   Passport, visa, and travel advisor information
•   Help locating embassies and consulates
•   In some countries there is additional legal assistance, lost baggage service, prescription replacement and translation assistance available. Check the country details below for more information.

Please use the links below for more information about what is covered for each country, including the maximum benefit amounts.

• China

• United States

• All other travelers

Public Resources

UNITED STATES

Federal Government

Resource	Information Provided
Centers for Disease Control and Prevention	Public Health Emergency Preparedness and Response
Department of Health and Human Services	Disasters and Emergencies
U.S. Department of State	Travel Alerts and Warnings U.S. Citizen Travelers should enroll in the U.S. State Department’s Smart Traveler Enrollment Program (STEP) to receive alerts and be located in an emergency. For additional information, including what to do in case of an emergency overseas, visit U.S. State Department Travel Resources. Emergency Response Global Phone Number List
Department of Homeland Security (Ready)	Emergency preparedness

Local Government

Resource	Information Provided
City of New York	Public safety, health, transportation, human services
City of Los Angeles	Public safety, health, transportation, human services
City of Atlanta	Public safety, health, transportation, human services

Non-Profit Organizations

Resource	Information Provided
American Red Cross	Relief, disaster and safety

Asia

Hong Kong

Resource	Information Provided
Hong Kong Security Bureau	Government emergency response plans
Hong Kong Security Bureau – Travel & Health Alerts	Outbound Travel and Health Alerts
Hong Kong Observatory	Inclement Weather
Hong Kong Police Force Dial ‘999’ for immediate assistance.	Public Safety
Hong Kong Fire & Ambulance	Public Safety

India

Resource	Information Provided
Indian Ministry of Health & Family Welfare	Public safety, health, travel alerts

Singapore

Resource	Information Provided
Ministry of Health	Health and Safety
Ministry of Foreign Affairs	Current events, tourist advice, foreign policy
Ministry of Home Affairs	Public safety / Civilian Control
Meteorological Service of Singapore	Weather warning
National Environment Agency	Weather warning

Tokyo

Resource	Information Provided
Tokyo Metropolitan Police Department	Public safety, natural disasters

EMEA

United Kingdom

Resource	Information Provided
MI5 Security Service	Public safety and security
London Metropolitan Police	Public safety
UK Government – Travel Warnings	Travel warnings, public safety
UK Government – Preparedness	Government emergency response plans and resources
FCDO Travel Advice	Travel advice for British nationals living and traveling abroad

Germany

Resource	Information Provided
Ministry of Foreign Affairs	Current events, tourist advice, foreign policy

Latin America

Argentina

Resource	Information Provided
Foreign Affairs Ministry	Policy, travel, security
Security Ministry	Public safety, transit, police, fire

Chile

Resource	Information Provided
ONEMI	Chilean emergency management ministry
Ministry of the Interior and Public Safety	Public safety

Brazil

Resource	Information Provided
Ministry of Public Security	Public safety, police

Travel Assistance + Medical Resources