エンタープライズ・ビジネス・レジリエンス（EBR）チームは、社内のリーダー達やビジネスユニットのエキスパートと密接に連携し、危機的な状況下においても、従業員に常に情報を提供し、事業とプロダクションを継続させ、ブランドの毀損を防ぐことを使命としています。

危機管理は、EBRの中核業務領域です。当社の危機管理に対するアプローチは、以下の通りです。

• 従業員が安心して働けるよう、サービス、リソース、トレーニングで支援する。
• 事業継続プランおよび災害復旧プランを実行し、ビジネスユニット、システム、製品を稼働させ続ける。
• 危機管理のフレームワークを用いて素早く状況を把握、評価、エスカレーションすることで、当社のブランドを保護する。

当社のアプローチは、以下の3つの基本原則に基づきます。

1.    従業員の生命を守る

2.    効果的かつ迅速な危機対応を確実に実行する

3.    会社（財産、収益、事業、ブランド）に対する損害を回避する、または最小限に抑える。

 

危機管理フレームワークは

 

 

企業向け

危機管理フレームワークは、効果的で素早い危機対応を実現し、ステークホルダーへの適切な報告を支援し、必要に応じてシチュエーションサポートパートナーに緊急支援を要 請するための明確な手順を整えることを目的としています。

 

生産

The Crisis Management Framework is structured to enable an effective and timely response, support notifications to appropriate stakeholders and provide a clear path to request immediate support from the Production Situation Support Partners, when required.

スポーツ

The Crisis Management Framework is structured to enable an effective and timely response, support notifications to appropriate stakeholders and provide a clear path to request immediate support from the Sports Situation Support Partners, when required.

問題のエスカレーション

 生命の安全に関する緊急支援が必要な場合は、最寄りのセキュリティ オペレーション センターにお問い合わせください。 緊急の場合に備えて、番号を携帯電話に登録しておいてください。

エスカレーション ツールのアクセス設定とトレーニングを受けている場合は、https://escalation.wbdready.com/ から直接状況を記録してください。

エスカレーション基準

エスカレーションが必要な主な質問と具体例の一覧を作成しました。エスカレーションが必要な状況かどうかを判断する際に参照してください。

Glossary of Terms (English)

Term	Definition
Actioning Team	The team managing the response to the situation; this could be a Cross Functional Response Team, Situation Support Partner, or Risk Council member.
AlertMedia	WBD's Emergency Alerts system; also referred to as WBD Alerts.
Business Continuity Plans	Collection of procedures, contact lists and other planning components (i.e., teams, rosters, resources, alternate sites, attachments) that the organization uses to respond to situations and recover/restore critical business groups/functions.
Crisis	When an event escalates to the point where standard resources cannot be utilized to contain or respond and business continuity procedures are required, the event is classified as a crisis. Crisis management plans contain additional measurements that help team members determine when an event might escalate from a situation to a crisis. An event that impacts life safety or disrupts business is immediately classified as a crisis.
Crisis Management Escalation Tool	The online tool that hosts the Crisis Management Framework and Escalation Criteria.
Crisis Management Framework	The Crisis Management Framework is structured to enable an effective and timely response, support notifications to appropriate stakeholders and provide a clear path to request immediate support from the Situation Support Partners, when required.
Crisis Management Notifications	Updates that are received regarding a situation. They may come via WBD Alerts, Workplace, the Crisis Management Framework or WBDReady.com.
Crisis Management Plan	This type of plan defines the organizational structure, decision making scope, communication protocol and roles and responsibilities, which enable an effective and timely response to a crisis. A quick response safeguards lives, preserves integrity of property and minimizes damage to profitability, reputation, and ability to operate.
Cross Functional Response Team (CFRT)	The team who would respond to the situation impacting a site; also may be referred to as "response team".
Employee Assistance Program (EAP)	A program available to all WBD Employees that provides resources, including confidential assessment, referral, and short-term counseling to help the employee and eligible dependents successfully cope with life’s challenges and personal concerns.
Enterprise Business Resilience (EBR)	The EBR team works to keep WBD's employees safe, brands untarnished, and  businesses up and running, even in times of crisis, in partnership with WBD leadership and business unit teams.
Escalation Criteria	A list of questions and scenarios that help determine if a situation requires escalation.
Government Emergency Telecommunications Service (GETS) Cards	A card that provides priority access to local and long distance land line networks  (US/Domestic networks) increasing the probability of call completion at times of disaster when network congestion occurs.
Global Security Intelligence and Investigations (GSII)	The security team responsible for monitoring threats, criminal incidents, and travel tracking. They are also the liaison with local, state, and federal law enforcement.
Global Security Operations Center (GSOC)	If there is a situation “out of hours” that you are unsure about and are unable to access the escalation criteria, contact the Global Security Operations Center (GSOC), who are available 24/7 for immediate support.
Internal Stakeholders	Members of the Cross Functional Response Team, Situation Support Partners or Risk Council.
Red Button	The emergency "Red Button" is a functionality in AtHoc. When activated, it will engage the SSP + EBR Team on a Zoom call.
Risk Council	The most senior leadership in the company; they will be informed of situations meeting escalation criteria.
Situation	An event that is unusual, out of the ordinary or unprecedented.
Situation Support Partners (SSPs)	Split into Core and Regional Team. The Regional Team are defined by the Region selected at creation of the situation. They are informed on ALL email notifications. Heads of the following business areas are included; EBR, Tech, Security, P&C, Legal, Infosec, GRE, Internal Comms and DTC Tech.
Warner Bros. Discovery Alerts (WBD Alerts)	WBD Alerts is the company's emergency alerts notification system that can reach employees and third parties via email, text, and phone across corporate and/or personal contact information.

危機管理またはビジネス レジリエンスに関してご質問がある場合は、エンタープライズ ・ビジネス・ レジリエンス チーム (EBR) wbdready@wbd.com にお問い合わせください。