L'équipe chargée de l’Enterprise Business Resilience (EBR) travaille en étroite collaboration avec les dirigeants et les experts des unités opérationnelles afin d’informer les employés, d’assurer la continuité des activités et de préserver nos marques, même en temps de crise.

La gestion de crise est une discipline centrale de l'EBR. Voici ce qu'implique notre approche de la gestion de crise :

• Soutenir notre main-d'œuvre par des services, des ressources et des formations conçus pour lui fournir la préparation et la protection nécessaires
• Assurer la continuité du fonctionnement des unités commerciales, des systèmes et des productions en mettant en œuvre et en exécutant des plans de continuité des activités et de reprise après sinistre ;
• Protéger notre marque en reconnaissant, en évaluant et en transmettant l’état de la situation en temps utile à l'aide du cadre de gestion des crises.

Notre approche répond à trois principes essentiels :

1. Préserver la vie de nos employés
2. Garantir une réponse efficace et rapide aux situations de crise
3. Éviter ou minimiser les dommages causés à l'entreprise en matière de biens, de revenus, d’activité et de marque.

Crisis Management Framework

 

 

Corporate

Le Cadre de gestion de crise est structuré de manière à permettre une réponse efficace et rapide, à mieux transmettre les informations aux parties prenantes appropriées et à fournir une voie claire pour demander un soutien immédiat aux partenaire de soutien aux situations critiques, le cas échéant.

Production

The Crisis Management Framework is structured to enable an effective and timely response, support notifications to appropriate stakeholders and provide a clear path to request immediate support from the Production Situation Support Partners, when required.

Sports

The Crisis Management Framework is structured to enable an effective and timely response, support notifications to appropriate stakeholders and provide a clear path to request immediate support from the Sports Situation Support Partners, when required.

Faire remonter un problème

Si vous vous trouvez dans une situation qui met en danger la vie de personnes et que vous avez besoin d'une aide immédiate, contactez votre centre des opérations de sécurité local. Assurez-vous de programmer ce numéro de téléphone dans votre téléphone cellulaire pour pouvoir l'appeler en cas d'urgence. 

Si vous avez suivi une formation et une préparation relative à l'outil de gestion de crise WBD, veuillez enregistrer la situation directement via https://escalation.wbdready.com.

Critères d'escalade

Nous avons sélectionné des questions et situations-clé qui nécessitent d'être remontés. Référez-vous à cette liste pour déterminer s'il est nécessaire de faire remonter la situation.

Glossary of Terms (English)

Term	Definition
Actioning Team	The team managing the response to the situation; this could be a Cross Functional Response Team, Situation Support Partner, or Risk Council member.
AlertMedia	WBD's Emergency Alerts system; also referred to as WBD Alerts.
Business Continuity Plans	Collection of procedures, contact lists and other planning components (i.e., teams, rosters, resources, alternate sites, attachments) that the organization uses to respond to situations and recover/restore critical business groups/functions.
Crisis	When an event escalates to the point where standard resources cannot be utilized to contain or respond and business continuity procedures are required, the event is classified as a crisis. Crisis management plans contain additional measurements that help team members determine when an event might escalate from a situation to a crisis. An event that impacts life safety or disrupts business is immediately classified as a crisis.
Crisis Management Escalation Tool	The online tool that hosts the Crisis Management Framework and Escalation Criteria.
Crisis Management Framework	The Crisis Management Framework is structured to enable an effective and timely response, support notifications to appropriate stakeholders and provide a clear path to request immediate support from the Situation Support Partners, when required.
Crisis Management Notifications	Updates that are received regarding a situation. They may come via WBD Alerts, Workplace, the Crisis Management Framework or WBDReady.com.
Crisis Management Plan	This type of plan defines the organizational structure, decision making scope, communication protocol and roles and responsibilities, which enable an effective and timely response to a crisis. A quick response safeguards lives, preserves integrity of property and minimizes damage to profitability, reputation, and ability to operate.
Cross Functional Response Team (CFRT)	The team who would respond to the situation impacting a site; also may be referred to as "response team".
Employee Assistance Program (EAP)	A program available to all WBD Employees that provides resources, including confidential assessment, referral, and short-term counseling to help the employee and eligible dependents successfully cope with life’s challenges and personal concerns.
Enterprise Business Resilience (EBR)	The EBR team works to keep WBD's employees safe, brands untarnished, and  businesses up and running, even in times of crisis, in partnership with WBD leadership and business unit teams.
Escalation Criteria	A list of questions and scenarios that help determine if a situation requires escalation.
Government Emergency Telecommunications Service (GETS) Cards	A card that provides priority access to local and long distance land line networks  (US/Domestic networks) increasing the probability of call completion at times of disaster when network congestion occurs.
Global Security Intelligence and Investigations (GSII)	The security team responsible for monitoring threats, criminal incidents, and travel tracking. They are also the liaison with local, state, and federal law enforcement.
Global Security Operations Center (GSOC)	If there is a situation “out of hours” that you are unsure about and are unable to access the escalation criteria, contact the Global Security Operations Center (GSOC), who are available 24/7 for immediate support.
Internal Stakeholders	Members of the Cross Functional Response Team, Situation Support Partners or Risk Council.
Red Button	The emergency "Red Button" is a functionality in AtHoc. When activated, it will engage the SSP + EBR Team on a Zoom call.
Risk Council	The most senior leadership in the company; they will be informed of situations meeting escalation criteria.
Situation	An event that is unusual, out of the ordinary or unprecedented.
Situation Support Partners (SSPs)	Split into Core and Regional Team. The Regional Team are defined by the Region selected at creation of the situation. They are informed on ALL email notifications. Heads of the following business areas are included; EBR, Tech, Security, P&C, Legal, Infosec, GRE, Internal Comms and DTC Tech.
Warner Bros. Discovery Alerts (WBD Alerts)	WBD Alerts is the company's emergency alerts notification system that can reach employees and third parties via email, text, and phone across corporate and/or personal contact information.

Pour toute question sur la gestion de crise ou la résilience commerciale, contactez l’équipe Enterprise Business Resilience (EBR) à l’adresse wbdready@wbd.com.